Request for Information 2 - Next Generation of the GSA SmartPay® Master Contract

THIS REQUEST FOR INFORMATION IS SOLELY FOR INFORMATIONAL AND PLANNING PURPOSES AND DOES NOT CONSTITUTE A SOLICITATION. Responses to this RFI do not constitute an offer and cannot be accepted by the Government to form a binding contract. The Government does not intend to award a contract on the basis of this RFI or otherwise pay for the information requested and/or received in response to the request. Responses will be treated as information only and not as a proposal. Information received in response to this RFI will be safeguarded adequately from unauthorized disclosure. Proprietary information should be clearly marked.Update 5/26/26: Revised Submission of Information paragraph to add email addresses for submission of responses. All other content remains unchanged.******************************************************************************Purpose and IntroductionThe General Services Administration (GSA) Center for Charge Card Management (CCCM) is responsible for overall program management and leadership of the GSA SmartPay® program. This government-wide program currently provides commercial charge card and payment related services to approximately 250 federal government agencies, certain eligible organizations, and Native American Tribal organizations. In fiscal year (FY) 2025, approximately 4.2 million GSA SmartPay 3 card/account holders spent nearly $40 billion, through 82 million transactions. The current period of performance, if all options are exercised, for the GSA SmartPay 3 master contract ends November 29, 2031.CCCM is conducting market research for the development of the next GSA SmartPay master contract. The government is seeking information from interested parties about capabilities, as well as specific feedback about the current GSA SmartPay 3 master contract.Submission of InformationSubmit responses in writing via email to SPcard@gsa.gov and jennifer.g.richards@gsa.gov . The email subject line shall include the text "Response: RFI 47QRAB26N0002”. Emails without this text in the subject line may not be acknowledged. Submit all responses to the questions below in the attached response template (Attachment 1 - Q&A Template) in an electronically searchable format, preferably Microsoft Word or Adobe format. All applicable sections must be completed. Do not submit answers in the text of an email. Submission of a general statement of capability or company profile is acceptable for informational purposes. Responses that fail to follow the required format may be excluded from consideration or review. This RFI is being conducted for market research purposes only. A company’s decision to submit or not submit a response, and/or the extent of the government’s review/consideration of any submitted response, will have no impact on a contractor's ability to compete for any future requirements that may follow this RFI.Submission of QuestionsInterested parties are invited to submit questions related to this RFI in writing via email to SPcard@gsa.gov and jennifer.g.richards@gsa.gov . The email subject line shall include the text "Questions: RFI 47QRAB26N0002”. Emails without this text in the subject line may not be acknowledged. As described in related notice 47QRAB26N0001, CCCM is planning to host a virtual Industry Day event in May 2026. Questions regarding this RFI received at least 5 business days before the virtual Industry Day event are intended to be answered during the event. During the event, participants may have an opportunity to ask additional questions; however, the government reserves the right to answer any or all of these questions in writing following the event. All other questions related to this RFI shall be received in writing in the same manner described above, no later than May 22, 2026. All questions and/or answers will be documented in writing and shared as a revision to this posting on or around June 5, 2026.Questions for ResponseCompany ProfilePlease provide the following information for your company:Name of companyType of company (e.g., issuer, network, processor)SAM.gov Unique Entity Identification (UEI) NumberRelevant NAICS codesRelevant government contracts or vehiclesDescribe your company and include an overview of corporate structure and when the company was founded or formed.Is your company owned domestically or by a foreign entity?How is your company funded (e.g., publicly traded, privately held)?What is your company’s estimated revenue, as you are able to share?What is the annual average transaction and sales volume of all commercial payment transactions in your company’s commercial suite of offerings? Please feel free to limit this information to federal government activity only, as applicable and indicate if it is federal government only.What is the annual average transaction and sales volume for corporate credit card or charge card transactions only? Please feel free to limit this information to federal government activity only, as applicable and indicate if it is federal government only.GSA SmartPay and Payments Industry ExperienceGiven the size, scope, and complexity of providing commercial charge card and payment related services to the federal government, CCCM is seeking information from interested parties about the experience of providing services either to the federal government itself, or to other types of large, complex commercial or non-government companies and entities.Is your company a current or previous GSA SmartPay contractor bank?If not, but your company is or was a subcontractor or partner to a GSA SmartPay contractor bank, please indicate so.Is your company currently providing similar or relevant payment services to government agencies?If yes, but your company is not a current GSA SmartPay 3 contractor bank, please name those agencies.If not, but your company has previously provided similar or relevant non-GSA SmartPay 3 payment services to government agencies, please name those agencies.Is your company currently providing similar or relevant payment services to commercial entities or private companies?If yes, please name those companies, as you are able, or provide a brief description of the entities or companies.If not, but your company has previously provided similar or relevant payment services to commercial entities or private companies, please name those companies or provide a brief description of the entities or companies.General Interest in the GSA SmartPay ProgramSince the inception of the GSA SmartPay 3 program, the government has identified potential opportunities in innovation and efficiencies, as a result of overall payment industry advancement. This includes potential service providers that are non-banking entities that currently do not conduct business with the government. CCCM is seeking information to gauge the level of interest in potentially competing for the next generation of the GSA SmartPay contract from both banking and non-banking entities.Has your company been interested in competing for previous versions of the GSA SmartPay master contract?If yes, please see the next question.If not, please indicate why your company was not interested previously.If your company was interested in competing for previous versions of the GSA SmartPay master contract, did your company submit a proposal?If yes, please indicate if the proposal was submitted for GSA SmartPay 1, GSA SmartPay 2, or GSA SmartPay 3.If not, please indicate why your company made the decision not to submit a proposal.How interested is your company in potentially competing as a prime contractor for the next iteration of the GSA SmartPay master contract? If you indicate anything other than “very interested” or “moderately interested,” please provide a narrative reason (e.g., not financially feasible, may not be able to meet specific requirements, too risky, organization might not be able to support, burdensome government requirements):Very interestedModerately interestedSlightly interestedNot interestedDefinitely not interestedUnknown at this timeIf your company is not interested or cannot compete as a prime contractor, please indicate the level of interest in participating in the program as a subcontractor. Please also indicate your company’s potential role and support or services provided.Very interestedModerately interestedSlightly interestedNot interestedDefinitely not interestedUnknown at this timeDoes your company work with partners who may be interested in participating for the next iteration of the GSA SmartPay master contract?If so, please provide a description of your partner company or companies and the types of services they would be able to provide.Industry-identified Risks for Providing Services to the Government The government acknowledges that providing government-wide commercial charge card and payment related services – given the size, scope, and complexity of federal government agencies and organization – comes with risk. The government is seeking information about specific risks for providing charge card and commercial payment services at a federal government-wide scale.Please list any short to medium term risks that your company identifies in the current program, as reflected in the current GSA SmartPay 3 master contract.Please list any long term risks that your company identifies in the current program.Please provide recommendations for mitigating any identified risks.Are there any identified risks that would prevent or discourage your company from competing for the next iteration of the GSA SmartPay master contract?Are there steps the government can take to help mitigate those risks to encourage competition?Commercial Practices and Government-specific RequirementsFor the next generation of the GSA SmartPay program, the government intends to leverage commercial solutions, practices, and standards, more than it currently does under the requirements of the GSA SmartPay 3 master contract. However, based on the size, scope, complexity, and financial systems, there may be limitations. The government is seeking information about these limitations and the impacts of potential constraints to the industry for providing government-wide commercial charge card and payment related services.ScalabilityAs discussed in the introduction, the GSA SmartPay program currently supports approximately 250 federal government agencies, certain eligible organizations, and Native American Tribal organizations. In FY 2025, approximately 4.2 million GSA SmartPay 3 card/account holders spent nearly $40 billion, through 82 million transactions. This includes providing specific configuration or customizations – including banking system interfaces – based on agency and organization missions and needs.Would your company be able to provide commercial charge card and payment related services to meet requirements similar in scope and complexity to the current requirements under the GSA SmartPay 3 master contract, as late as November 2031 if all options on the current GSA SmartPay 3 are exercised?YesNoWould your company be able to scale operations to provide services for the GSA SmartPay program if CCCM pursued a shortened timeline (e.g., contract award by the end of FY 2027 and program cutover no later than November 2028)?YesNoGovernment ShutdownsThere have been 16 instances in the history of the United States, where the federal government has experienced a whole or partial lapse in funding. This includes five instances where the entire government has been shut down. During government shutdowns, there may be instances where federal government agencies are required to continue providing mission critical services (e.g., national defense, natural disasters, health care, intelligence), including the need to continue to spend using GSA SmartPay solutions. However, given lapses in funding and constraints to financial operations, agencies may not be able to pay outstanding invoices, even through extended government shut downs. This is addressed in the GSA S