T-METRICS ACD Limited Sources Justification and Approval
Justification from DEPT OF THE AIR FORCE • DEPT OF DEFENSE. Place of performance: NC. Industry: NAICS 513210 • PSC DE01.
- Source
- Open on SAM.gov →
- Solicitation
- FA8218-26-F-B009
- Performance
- Charlotte, North Carolina • United States
- Response
- No due date posted
Point of Contact
Agency & Office
Applicable wage determinations
Best public WD match for the notice location and scope.
View more WD detail3 more WD matches and 20 more rate previews.↓
More in NAICS 513210
Description
The Department of the Air Force requires continued acquisition of the T-Metrics Automatic Call Distribution (ACD) Console Extended Hours Software Subscription to sustain enterprise call routing capabilities across active duty Air Force installations. This requirement includes all software licenses, extended hours support, maintenance, updates, and access to the proprietary intellectual property (IP) necessary to operate, configure, and integrate the ACD platform within existing Air Force medical and telecommunications environments. The ACD capability is a mission critical telecommunications function that queues, routes, and prioritizes incoming calls to the next available, qualified agent or call tree. This service is essential to maintaining uninterrupted call handling for the Air Force Medical Operations Agency (AFMOA) and ensuring operational readiness across supported locations.
Award Info
Pricing and bid posture
Contractor-side estimate from visible notice metadata, NAICS/PSC, contract type, schedule hints, and BidPulsar workpaper assumptions. Not an IGCE, incumbent price, award value, or government budget.
This advisory bid range is visible page text for contractors and search engines: it summarizes the modeled floor, target, and premium bid posture for this solicitation.
Market snapshot
Awarded-market signal for NAICS 513210 (last 12 months), benchmarked to sector 51.
Files
Files size/type shown when available.
BidPulsar Analysis
A practical, capture-style breakdown of fit, requirements, risks, and next steps.
Service match
Optional support routes matched to this notice after the core solicitation details.
Other matched support routes↓
Related hubs & trends
Navigate the lattice: hubs for browsing, trends for pricing signals.