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Department of Transportation

NHTSA Vehicle Safety Hotline

Solicitation: 693JJ926RQ000003
Notice ID: 8231d13db2e24efe9ba25804e530e6c6
Contract snapshot

Sources Sought from NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION • TRANSPORTATION, DEPARTMENT OF. Place of performance: DC. Response deadline: Mar 17, 2026. Industry: NAICS 561422 • PSC R422.

Source
Open on SAM.gov →
Solicitation
693JJ926RQ000003
Performance
Washington, District of Columbia • 20590 United States
Response
Mar 17, 2026, 02:00 AM UTC
Open on SAM.gov →
Map for DC
Live POP
Place of performance
Washington, District of Columbia • 20590 United States
State: DC
Contracting office
Washington, DC • 20590 USA

Point of Contact

Name
Michelle Shanahan
Email
michelle.shanahan@dot.gov
Phone
2025780962

Agency & Office

Department
TRANSPORTATION, DEPARTMENT OF
Agency
NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
Subagency
693JJ9 NHTSA OFFICE OF ACQUISTION
Office
Not available
Contracting Office Address
Washington, DC
20590 USA

Applicable wage determinations

Best public WD match for the notice location and scope.

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Best fitDavis-Baconstate match
DC20260003 (Rev 1)
Published May 18, 2026District of Columbia • Washington, D.C.
15 occupation rates available in the full WD.
View more WD detail
3 more WD matches and 13 more rate previews.
Davis-BaconBest fitstate match
DC20260003 (Rev 1)
Open WD
Published May 18, 2026District of Columbia • Washington, D.C.
Rate
EMORIAL DAY, INDEPENDENCE DAY, LABOR DAY, VETERANS' DAY, THANKSGIVING DAY,THE DAY AFTER THANKSGIVING AND CHRISTMAS DAY PROVIDED THE EMPLOYEE WORKS THE REGULAR WORK DAY BEFORE AND AFTER THE PAID HOLIDAY
Base $24.46Fringe $10.19
Rate
OF BASIC HOURLY RATE FOR 6 MONTHS TO 5 YEARS OF SERVICE AS VACATION PAY CREDIT
Base $57.16Fringe $38.44
Rate
es PLUMBER A. PAID HOLIDAYS: LABOR DAY, VETERANS' DAY, THANKSGIVING DAY AND THE DAY AFTER THANKSGIVING, CHRISTMAS DAY, NEW YEAR'S DAY, MARTIN LUTHER KING'S BIRTHDAY, MEMORIAL DAY AND THE FOURTH OF JULY
Base $29.60Fringe $14.71
+12 more occupation rates in this WD
Davis-Baconstate match
DC20260001 (Rev 4)
Open WD
Published May 18, 2026District of Columbia • Washington, D.C.
Rate
ASBESTOS WORKER/HEAT AND FROST INSULATOR (INCLUDES THE APPLICATION OF ALL INSULATING MATERIALS, PROTECTIVE COVERINGS, COATINGS AND FINISHES TO ALL TYPES OF MECHANICAL SYSTEMS.)
Base $40.77Fringe $20.17
Rate
EMORIAL DAY, INDEPENDENCE DAY, LABOR DAY, VETERANS' DAY, THANKSGIVING DAY,THE DAY AFTER THANKSGIVING AND CHRISTMAS DAY PROVIDED THE EMPLOYEE WORKS THE REGULAR WORK DAY BEFORE AND AFTER THE PAID HOLIDAY
Base $24.46Fringe $10.19
Rate
EMORIAL DAY, INDEPENDENCE DAY, LABOR DAY, VETERANS' DAY, THANKSGIVING DAY,THE DAY AFTER THANKSGIVING AND CHRISTMAS DAY PROVIDED THE EMPLOYEE WORKS THE REGULAR WORK DAY BEFORE AND AFTER THE PAID HOLIDAY
Base $30.21Fringe $10.43
+72 more occupation rates in this WD
Davis-Baconstate match
DC20260002 (Rev 3)
Open WD
Published May 18, 2026District of Columbia • Washington, D.C.
Rate
EMORIAL DAY, INDEPENDENCE DAY, LABOR DAY, VETERANS' DAY, THANKSGIVING DAY,THE DAY AFTER THANKSGIVING AND CHRISTMAS DAY PROVIDED THE EMPLOYEE WORKS THE REGULAR WORK DAY BEFORE AND AFTER THE PAID HOLIDAY
Base $40.77Fringe $20.17
Rate
EMORIAL DAY, INDEPENDENCE DAY, LABOR DAY, VETERANS' DAY, THANKSGIVING DAY,THE DAY AFTER THANKSGIVING AND CHRISTMAS DAY PROVIDED THE EMPLOYEE WORKS THE REGULAR WORK DAY BEFORE AND AFTER THE PAID HOLIDAY
Base $24.46Fringe $10.19
Rate
EMORIAL DAY, INDEPENDENCE DAY, LABOR DAY, VETERANS' DAY, THANKSGIVING DAY,THE DAY AFTER THANKSGIVING AND CHRISTMAS DAY PROVIDED THE EMPLOYEE WORKS THE REGULAR WORK DAY BEFORE AND AFTER THE PAID HOLIDAY
Base $30.21Fringe $10.43
+29 more occupation rates in this WD
Service Contract Actstate match
2015-4281 (Rev 36)
Open WD
Published May 13, 2026District of Columbia, Maryland, Virginia • Charles, District of Columbia, Fairfax +5
01000
Administrative Support And Clerical Occupations 01011 - Accounting Clerk I
Base $21.83Fringe $0.00
01012
Accounting Clerk II
Base $24.50Fringe $0.00
01013
Accounting Clerk III
Base $27.41Fringe $0.00
+356 more occupation rates in this WD

HEALTH & WELFARE: $5.55 per hour, up to 40 hours per week, or $222.00 per week or $962.00 per month HEALTH & WELFARE EO 13706: $5.09 per hour, up to 40 hours per week, or $203.60 per week, or $882.27 per month* *This rate is to be used only when compensating employees for performance on an SCA- covered contract also covered by EO 13706, Establishing Paid Sick Leave for Federal Contractors. A contractor may not receive credit toward its SCA obligations for any paid sick leave provided pursuant to EO 13706. | VACATION: 2 weeks paid vacation after 1 year of service with a contractor or successor, 3 weeks after 5 years, and 4 weeks after 15 years. Length of service includes the whole span of continuous service with the present contractor or successor, wherever employed, and with the predecessor contractors in the performance of similar work at the same Federal facility. (Reg. 29 CFR 4.173) | HOLIDAYS: A minimum of eleven paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day. (A contractor may substitute for any of the named holidays another day off with pay in accordance with a plan communicated to the employees involved.) (See 29 CFR 4.174) THE OCCUPATIONS WHICH HAVE NUMBERED FOOTNOTES IN PARENTHESES RECEIVE THE FOLLOWING: 1) COMPUTER EMPLOYEES: This wage determination does not apply to any individual employed in a bona fide executive, administrative, or professional capacity, as defined in 29 C.F.R. Part 541. (See 41 C.F.R. 6701(3)). Because most Computer Systems Analysts and Computer Programmers who are paid at least $27.63 per hour (or at least $684 per week if paid on a salary or fee basis) likely qualify as exempt computer professionals under 29 U.S.C. 213(a)(1) and 29 U.S.C. 213(a)(17), this wage determination may not include wage rates for all occupations within those job families. In such instances, a conformance will be necessary if there are nonexempt employees in these job families working on the contract. Job titles vary widely and change quickly in the computer industry, and are not determinative of whether an employee is an exempt computer professional. To be exempt, computer employees who satisfy the compensation requirements must also have a primary duty that consists of: (1) The application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications; (2) The design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications; (3) The design, documentation, testing, creation or modification of computer programs related to machine operating systems; or (4) A combination of the aforementioned duties, the performance of which requires the same level of skills. (29 C.F.R. 541.400). Any computer employee who meets the applicable compensation requirements and the above duties test qualifies as an exempt computer professional under both section 13(a)(1) and section 13(a)(17) of the Fair Labor Standards Act. (Field Assistance Bulletin No. 2006-3 (Dec. 14, 2006)). Accordingly, this wage determination will not apply to any exempt computer employee regardless of which of these two exemptions is utilized. 2) AIR TRAFFIC CONTROLLERS AND WEATHER OBSERVERS - NIGHT PAY & SUNDAY PAY: If you work at night as part of a regular tour of duty, you will earn a night differential and receive an additional 10% of basic pay for any hours worked between 6pm and 6am. If you are a full-time employed (40 hours a week) and Sunday is part of your regularly scheduled workweek, you are paid at your rate of basic pay plus a Sunday premium of 25% of your basic rate for each hour of Sunday work which is not overtime (i.e. occasional work on Sunday outside the normal tour of duty is considered overtime work). ** HAZARDOUS PAY DIFFERENTIAL ** An 8 percent differential is applicable to employees employed in a position that represents a high degree of hazard when working with or in close proximity to ordnance, explosives, and incendiary materials. This includes work such as screening, blending, dying, mixing, and pressing of sensitive ordnance, explosives, and pyrotechnic compositions such as lead azide, black powder and photoflash powder. All dry-house activities involving propellants or explosives. Demilitarization, modification, renovation, demolition, and maintenance operations on sensitive ordnance, explosives and incendiary materials. All operations involving re-grading and cleaning of artillery ranges. A 4 percent differential is applicable to employees employed in a position that represents a low degree of hazard when working with, or in close proximity to ordnance, (or employees possibly adjacent to) explosives and incendiary materials which involves potential injury such as laceration of hands, face, or arms of the employee engaged in the operation, irritation of the skin, minor burns and the like; minimal damage to immediate or adjacent work area or equipment being used. All operations involving, unloading, storage, and hauling of ordnance, explosive, and incendiary ordnance material other than small arms ammunition. These differentials are only applicable to work that has been specifically designated by the agency for ordnance, explosives, and incendiary material differential pay. ** UNIFORM ALLOWANCE ** If employees are required to wear uniforms in the performance of this contract (either by the terms of the Government contract, by the employer, by the state or local law, etc.), the cost of furnishing such uniforms and maintaining (by laundering or dry cleaning) such uniforms is an expense that may not be borne by an employee where such cost reduces the hourly rate below that required by the wage determination. The Department of Labor will accept payment in accordance with the following standards as compliance: The contractor or subcontractor is required to furnish all employees with an adequate number of uniforms without cost or to reimburse employees for the actual cost of the uniforms. In addition, where uniform cleaning and maintenance is made the responsibility of the employee, all contractors and subcontractors subject to this wage determination shall (in the absence of a bona fide collective bargaining agreement providing for a different amount, or the furnishing of contrary affirmative proof as to the actual cost), reimburse all employees for such cleaning and maintenance at a rate of $3.35 per week (or $.67 cents per day). However, in those instances where the uniforms furnished are made of """"wash and wear"""" materials, may be routinely washed and dried with other personal garments, and do not require any special treatment such as dry cleaning, daily washing, or commercial laundering in order to meet the cleanliness or appearance standards set by the terms of the Government contract, by the contractor, by law, or by the nature of the work, there is no requirement that employees be reimbursed for uniform maintenance costs. ** SERVICE CONTRACT ACT DIRECTORY OF OCCUPATIONS ** The duties of employees under job titles listed are those described in the """"Service Contract Act Directory of Occupations"""", Fifth Edition (Revision 1), dated September 2015, unless otherwise indicated. ** REQUEST FOR AUTHORIZATION OF ADDITIONAL CLASSIFICATION AND WAGE RATE, Standard Form 1444 (SF-1444) ** Conformance Process: The contracting officer shall require that any class of service employee which is not listed herein and which is to be employed under the contract (i.e., the work to be performed is not performed by any classification listed in the wage determination), be classified by the contractor so as to provide a reasonable relationship (i.e., appropriate level of skill comparison) between such unlisted classifications and the classifications listed in the wage determination (See 29 CFR 4.6(b)(2)(i)). Such conforming procedures shall be initiated by the contractor prior to the performance of contract work by such unlisted class(es) of employees (See 29 CFR 4.6(b)(2)(ii)). The Wage and Hour Division shall make a final determination of conformed classification, wage rate, and/or fringe benefits which shall be paid to all employees performing in the classification from the first day of work on which contract work is performed by them in the classification. Failure to pay such unlisted employees the compensation agreed upon by the interested parties and/or fully determined by the Wage and Hour Division retroactive to the date such class of employees commenced contract work shall be a violation of the Act and this contract. (See 29 CFR 4.6(b)(2)(v)). When multiple wage determinations are included in a contract, a separate SF-1444 should be prepared for each wage determination to which a class(es) is to be conformed. The process for preparing a conformance request is as follows: 1) When preparing the bid, the contractor identifies the need for a conformed occupation(s) and computes a proposed rate(s). 2) After contract award, the contractor prepares a written report listing in order the proposed classification title(s), a Federal grade equivalency (FGE) for each proposed classification(s), job description(s), and rationale for proposed wage rate(s), including information regarding the agreement or disagreement of the authorized representative of the employees involved, or where there is no authorized representative, the employees themselves. This report should be submitted to the contracting officer no later than 30 days after such unlisted class(es) of employees performs any contract work. 3) The contracting officer reviews the proposed action and promptly submits a report of the action, together with the agency's recommendations and pertinent information including the position of the contractor and the employees, to the U.S. Department of Labor, Wage and Hour Division, for review (See 29 CFR 4.6(b)(2)(ii)). 4) Within 30 days of receipt, the Wage and Hour Division approves, modifies, or disapproves the action via transmittal to the agency contracting officer, or notifies the contracting officer that additional time will be required to process the request. 5) The contracting officer transmits the Wage and Hour Division's decision to the contractor. 6) Each affected employee shall be furnished by the contractor with a written copy of such determination or it shall be posted as a part of the wage determination (See 29 CFR 4.6(b)(2)(iii)). Information required by the Regulations must be submitted on SF-1444 or bond paper. When preparing a conformance request, the """"Service Contract Act Directory of Occupations"""" should be used to compare job definitions to ensure that duties requested are not performed by a classification already listed in the wage determination. Remember, it is not the job title, but the required tasks that determine whether a class is included in an established wage determination. Conformances may not be used to artificially split, combine, or subdivide classifications listed in the wage determination (See 29 CFR 4.152(c)(1)).

More in NAICS 561422

Description

The National Highway Traffic Safety Administration (NHTSA) is issuing this Sources Sought Notice to identify potential qualified Small Business (SB), Small Disadvantaged Business (SDB), 8(a) Certified SDB, HUBZone SB, SDVOSB, or WOSB concerns that may be interested in and capable of performing the work described herein which is to establish, operate and manage a NHTSA Vehicle Safety Hotline.


NHTSA welcomes all qualified Small Business concerns, with the appropriate NAICS Code and past experience to submit their Corporate Capability Statements that demonstrate their ability to successfully accomplish the goals of the project as listed below.  NHTSA does not intend to award a contract on the basis of responses to this notice or otherwise pay for the preparation of any information submitted.  Acknowledgement of receipt of responses will not be made; no formal evaluation of the information received will be conducted by NHTSA.  NHTSA may; however later on issue a Request for Proposals (RFP).  However, should such a requirement fail to materialize, no basis for claims against NHTSA shall arise as a result of a response to this notice.

Background:

The National Highway Traffic Safety Administration’s (NHTSA) Vehicle Safety Hotline (Hotline) is the agency’s primary point of contact for the public to request safety defect information on passenger vehicles, heavy trucks, and recreational vehicle, or to report problems with motor vehicle equipment (e.g., air bags, motorcycle helmets, brakes, or child safety seats) that could affect safety. NHTSA evaluates the information gathered from the Hotline and from other sources to determine if serious safety problems exist.

The Vehicle Safety Hotline has undergone a major transformation from an operation that merely recorded vehicle-related complaints to a one-stop customer-oriented operation that accepts many types of calls related to vehicle and traffic safety. The major actions undertaken to transform Hotline operations include:

  • Establishing the Hotline as the NHTSA’s single point of public contact for safety information,
  • Developing a training program that will assist the agents in obtaining vital information from consumers who would like file a vehicle safety complaint,
  • Developing, publishing, and monitoring customer service standards (courtesy, timeliness, and accuracy) as performance measurements.
  • Publicizing the Hotline number during all NHTSA events,
  • Expanding the Hotline’s infrastructure to handle calls in English and Spanish; and
  • Expanding Hotline services to include a web chat and automatic call back services.

Objective(s):

The primary objectives is to obtain agency mission-critical information from callers about vehicle or vehicle equipment problems that may warrant a formal safety defect investigation; record complaint data on possible safety-related vehicle problems; provide answers to consumer questions related to vehicle and traffic safety issues; perform call-backs from recorded messages; fulfill information requests; electronically mail information to NHTSA action program offices on issues related to highway safety; refer calls to other non-safety related offices outside NHTSA (e.g. Environmental Protection Agency); and to provide general information in order to increase consumer understanding and awareness of issues concerning highway safety.

The Contractor shall be responsible for a turnkey Hotline call center operation to include all the necessary equipment, personnel, location, and managing of workflow as identified in the attached Draft Statement of Work (SOW).

CAPABILITY STATEMENTS

Any interested qualified Small Business firms, Small Disadvantaged Business (SDB), 8(a)  Certified SDB, HUBZone SB, SDVOSB, or WOSB concerns should submit their Corporate Capability Statement, which demonstrates the firm’s ability and past experience in no more than 10 pages to perform the key requirements described above to the identified NHTSA point of contact listed herein.  

Any proprietary information should be marked as such. All respondents are asked to certify the type and size of their business organization is in-line with the requirements of this Sources Sought Notice which must be received no later than 10 calendar days from the date of publication or by the closing date of this notice.

To facilitate a timely and comprehensive review of all submitted responses, firms should respond using the format requested in this Notice.

Please provide the following information for your firm and for any teaming or joint venture partners:

General Information

  1. Company name, address, point of contact name, telephone, and email address.
  2. Data Universal Numbering System (DUNS) Number and Commercial and Government Entity (CAGE) Code.
  3. Business size and classification (e.g., large, small, small-disadvantaged, SBA Certified 8(a), HUBZone, service-disabled veteran-owned, woman-owned) based on NAICS code: 561422 – Telemarketing Bureaus and Other Contact Centers.
  4. If applicable, potential proposed teaming arrangements to include business size and classification of prime and subcontractors.
  5. GSA Federal Supply Schedule (FSS) Number (FSS must include NAICS code 561422 – Telemarketing Bureaus and Other Contact Centers
  6. Identify contracts your company has been awarded under NAICS code: 561422 – Telemarketing Bureaus and Other Contact Centers

Technical Capability:

  1. Provide a brief synopsis to support the firm’s ability to perform all of potential areas of the objective/scope.  Identify each task element and provide information to support the firm’s experience, staffing and overall ability to perform the technical area.
  2. Evidence of experience and past performance should include contracts/task orders from the past three (3) years similar in scope to this requirement.
  3. Examples must include contract numbers, project titles, dollar amounts, periods of performance, and Government points of contact (telephone numbers or email addresses).
  4. Documented information to support the firm’s ability to provide the range of research skillsets capability to quickly plan, conduct, and document studies; AND personnel required for this effort in a timely fashion.
  5. Any data on previous contracts/task orders on personnel retention and succession planning.

Additional Information:

  1. Indicate if your firm will submit a proposal if a Request for Proposal (RFP) is issued, and if your firms interest is for Prime contracting, teaming agreement or Joint Venture.
  2. Validation of, or recommended NAICS codes for this effort.
  3. Validation of, or recommended contract type.
  4. Validation of, or recommended GSA vehicle
  5. In each potential areas of research, indicate any Small Business Subcontracting opportunities, as applicable.
  6. Other Recommendations
    1. Any information missing from this requirement that would provide a better understanding of the effort desired.
    2. Please submit any other questions or comments along with your response.

CONTRACTING OFFICE ADDRESS

Department of Transportation (DOT) Headquarters, 1200 New Jersey Avenue, SE, Washington, DC 20590.

Advisory bid range

Pricing and bid posture

high confidence
$625,611 - $741,464

Contractor-side estimate from visible notice metadata, NAICS/PSC, contract type, schedule hints, and BidPulsar workpaper assumptions. Not an IGCE, incumbent price, award value, or government budget.

Calibrate full bid price →
Floor
$625,611
Target
$662,022
Premium
$741,464
Labor
$329,680
Direct
$32,000
Burden
$221,360
Fee + reserve
$78,022
Target $662,022Hybrid workpaper with explicit assumptions4 modeled rows

This advisory bid range is visible page text for contractors and search engines: it summarizes the modeled floor, target, and premium bid posture for this solicitation.

Market snapshot

Awarded-market signal for NAICS 561422 (last 12 months), benchmarked to sector 56.

12-month awarded value
$2,089,300
Sector total $2,412,506,080 • Share 0.1%
Live
Median
$2,089,300
P10–P90
$2,089,300$2,089,300
Volatility
Stable0%
Market composition
NAICS share of sector
A simple concentration signal, not a forecast.
0.1%
share
Momentum (last 3 vs prior 3 buckets)
+100%($2,089,300)
Deal sizing
$2,089,300 median
Use as a pricing centerline.
Live signal is computed from awarded notices already observed in the system.
Signals shown are descriptive of observed awards; not a forecast.

Files

Files size/type shown when available.

BidPulsar Analysis

A practical, capture-style breakdown of fit, requirements, risks, and next steps.

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