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Department of Homeland Security

Outsourced Contact Center - Temporary Surge Support

Solicitation: 70FBTX26I00000001
See solicitation 70FBTX26I00000001 →
Notice ID: 8ca019a70f2e4b70bac20e4576fd6144
Type • Sources SoughtNAICS • 561422PSC • R702Department • Department of Homeland SecurityAgency • Federal Emergency Management AgencyPosted • Jan 16, 2026, 12:00 AM UTCDue • Jan 28, 2026, 08:00 PM UTC• ExpiredBid range • $316,256 - $374,822
Contract snapshot

Sources Sought from FEDERAL EMERGENCY MANAGEMENT AGENCY • HOMELAND SECURITY, DEPARTMENT OF. Place of performance: United States. Response deadline: Jan 28, 2026. Industry: NAICS 561422 • PSC R702.

Source
Open on SAM.gov →
Solicitation
70FBTX26I00000001
Performance
United States
Response
Jan 28, 2026, 08:00 PM UTC
Open on SAM.gov →
Live POP
Place of performance
United States
Contracting office
San Francisco, CA • 94107 USA

Point of Contact

Name
Felicia Castillo
Email
Felicia.castillo@fema.dhs.gov
Phone
Not available
Name
Demetria Carter
Email
demetria.carter@fema.dhs.gov
Phone
Not available

Agency & Office

Department
HOMELAND SECURITY, DEPARTMENT OF
Agency
FEDERAL EMERGENCY MANAGEMENT AGENCY
Subagency
REGION 9: EMERGENCY PREPAREDNESS AN
Office
Not available
Contracting Office Address
San Francisco, CA
94107 USA

Applicable wage determinations

Best public WD match for the notice location and scope.

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No direct WD match was found yet for this notice. Review the WD directory for state/county coverage and verify on SAM.gov.

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Description

Sources Sought from FEDERAL EMERGENCY MANAGEMENT AGENCY • HOMELAND SECURITY, DEPARTMENT OF. Place of performance: United States. Response deadline: Jan 28, 2026. Industry: NAICS 561422 • PSC R702.
Advisory bid range

Pricing and bid posture

medium confidence
$316,256 - $374,822

Contractor-side estimate from visible notice metadata, NAICS/PSC, contract type, schedule hints, and BidPulsar workpaper assumptions. Not an IGCE, incumbent price, award value, or government budget.

Calibrate full bid price →
Floor
$316,256
Target
$334,663
Premium
$374,822
Labor
$167,120
Direct
$15,500
Burden
$112,136
Fee + reserve
$39,442
Target $334,663Hybrid workpaper with explicit assumptions4 modeled rows

This advisory bid range is visible page text for contractors and search engines: it summarizes the modeled floor, target, and premium bid posture for this solicitation.

Market snapshot

Awarded-market signal for NAICS 561422 (last 12 months), benchmarked to sector 56.

Trends →Hub →
12-month awarded value
$2,089,300
Sector total $2,412,506,080 • Share 0.1%
Live
Median
$2,089,300
P10–P90
$2,089,300–$2,089,300
Volatility
Stable0%
Market composition
NAICS share of sector
A simple concentration signal, not a forecast.
0.1%
share
Momentum (last 3 vs prior 3 buckets)
+100%($2,089,300)
Deal sizing
$2,089,300 median
Use as a pricing centerline.
Live signal is computed from awarded notices already observed in the system.
NAICS 561422 trendsSector 56 trendsPSC R702Set-asideDepartmentAgency
Signals shown are descriptive of observed awards; not a forecast.

Files

Files size/type shown when available.

Attachment 1
SAM
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Attachment 2
SAM
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Attachment 3
SAM
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BidPulsar Analysis

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Notice 70FBTX26I00000001
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Related hubs & trends

Navigate the lattice: hubs for browsing, trends for pricing signals.

Solicitation 70FBTX26I00000001NAICS 561422NAICS trendsSector 56 trendsPSC R702PSC trendsDepartmentDepartment trendsAgencyAgency trends